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Operations, Mid

vs.

Customer Success, Mid

Focus Time

17% more Focus time vs. Operations, Mid

Operations, Mid

20.1 hr

Customer Success, Mid

23.5 hr

Meetings

27% less Meetings vs. Operations, Mid

Operations, Mid

9.5 hr

Customer Success, Mid

7.5 hr

Fragmented Time

32% less Fragmented time vs. Operations, Mid

Operations, Mid

5.6 hr

Customer Success, Mid

4.3 hr

One-on-One Meetings

47% less One-on-One vs. Operations, Mid

Operations, Mid

0.4 hr

Customer Success, Mid

0.3 hr

Adhoc Meetings

61% less Adhoc meetings vs. Operations, Mid

Operations, Mid

2.5 hr

Customer Success, Mid

1.6 hr

Team sync Meetings

23% less Team syncs vs. Operations, Mid

Operations, Mid

2.4 hr

Customer Success, Mid

1.9 hr

External Meetings

47% less External meetings vs. Operations, Mid

Operations, Mid

0.4 hr

Customer Success, Mid

0.3 hr

Other Related Benchmarks

Customer Success, Executive vs. Operations, Executive

Customer Success, Director vs. Operations, Director

Customer Success, Entry vs. Operations, Entry

Customer Success, Manager vs. Operations, Manager

Customer Success, Senior vs. Operations, Senior